Our Work
Our Methodology
We have mapped out a methodology framework with a very disciplined approach for how we engage with our clients. This framework ensures that we are addressing any relevant process and technological implications related to your project.
Don’t believe us? Check out a list of our Satisfied Clients, or read some of our Case Studies below.
We use our outlined methodology to accurately define your needs and determine how best optimize your process and outcomes.
Define
- Identify the problem
- Investigate root cause (RCA)
- Business impact analysis
- Data and Integration analysis
Design
- Identify resources
- Design a solution to solve the problem(s)
- Build project plan
- Determine if additional technologies are needed
Develop
- Implementation of solution
- Test and QA
- Revisions and improvements as needed
- User Acceptance Testing (UAT) and sign-off
Deliver
- Deliver finished project to client
- Production sign-off
- Post-implementation support
The Process
Discovery and Kickoff
After an initial meeting to determine if our skills and experience are a good fit for your organization's needs, we will agree upon a scope, sign a contract for the work to be done and schedule a Discovery and Kickoff meeting. This is where we outline the process in detail, including timelines, requirements from the client and gain access to your systems depending on the nature of our engagement.
Analysis
We carry out a detailed and thorough analysis of our clients’ requirements to ensure we have a full understanding of their project needs and that expectations can be met. We gain an understanding of our clients' culture, services, size and locations. We listen to their hiring objectives and identify the responsibilities and deliverables for each role they are hiring for.
Delivery
Once we have documented your requirements our consultants will design a solution that gets the most out of your technology, and work with your team and the vendor to ensure it is implemented successfully.
Support
We offer continuous support throughout the assignment. We periodically check-in with the client and consultant to ensure expectations are being met, and we submit invoices in accordance with requested client process'. As we approach completion, we confirm an end date with the client and consultant or extend the assignment as needed.
What Our Clients Are Saying
Client Feedback
We are always looking to improve our services, and client feedback allows us to have a pulse on what’s working and what’s not for our clients. We are very fortunate to have formed excellent partnerships with many of our clients. Here’s what they have to say about their experience with Velocity.
Noel Clarke
Sr. Talent Acquisition Partner & Operational Leader
Working with the Velocity team was an excellent experience inclusive of, collaboration, speedy and thorough responsiveness but most of all a willingness to do what it takes to successfully deploy and complete the optimization project. The team felt like a true extension of the United team, and we have the utmost trust in Velocity for our future iCIMS needs.
Brad Hampton
Executive Director, Global Talent Acquisition
They’re knowledgeable, reliable, highly competent, and trustworthy. Unlike some of the other companies I have worked with, I felt right away that they were up to date with the modern and system best practices and understood where our desires for our systems fit into the change management process at our large organization. They are a true valued partner who helped us success in many challenging system changes as our company grew globally. I would highly recommend Velocity HCM to any partner trying to build their HR system strength and abilities.
Tom Rodgers
Director of Talent Acquisition
The folks from Velocity were very personable, professional and knowledgeable on all things Applicant Tracking System and ICIMS. Throughout our engagement, Velocity was always quick to respond and we had no issues scheduling meetings, breakout sessions and trainings. As part of the discovery process, Velocity was able to identify opportunities for improvement and delivered great feedback and training for our team to improve our use of the system. Moving forward, we will continue to utilize the working relationship with Velocity and I would absolutely recommend Velocity to anyone in the talent acquisition space.
Emily Beck
Senior Director of Talent Acquisition
The Velocity team has been great to work with as we reimplemented iCIMS. They brought the technical expertise and collaborated with us on best practices to meet our unique needs in designing our process. When we had a surge of work come in, they were quickly able to add additional resources to help meet our deadlines. It’s been a great partnership that continues to evolve.
Vince Votta
Manager of Talent Acquisition Operations
“We leveraged Velocity for a data project that was critical to be completed timely since it served as a launching point for a larger, separate enterprise initiative. The Velocity team's ability to deliver exactly what we needed made for a great experience and a very successful partnership. We would definitely work with them in the future."
Brian Goodwin
Global HR Projects. Carestream Health Inc.
“We needed to modify the front end of our BrassRing system to incorporate new legislation under the recently introduced GDPR legislation. This was a project with very specific legal requirements, and with a fast approaching deadline.
Velocity HCM Consulting Group were able to propose a solution which met our needs and worked very closely with us to agree the required upgrades.
The HCM team were easy to work with, extremely responsive with helpful and practical ideas about what we wanted to achieve. Within 2 weeks from starting on design, HCM had completed the technical work, provided us with user readiness files for testing (which worked first time), and taken the new upgrades into production.
A pleasure to work with such an organized team!!”
Kelly Cerimele
HR Operations, Versum Materials
“I recently worked with the Velocity team and they were extremely professional. The response time was exceptional and the project was completed to our expectations and standards. I would definitely consider working with them again in the future.”
Simone Bobolz
Director of Talent Acquisition. Sage Hospitality
“I feel as though I have the resources of a company ten times our size. With their expertise in IBM systems and processes, Velocity has been able to deliver results and drive solutions to full resolution. They are proactive with suggestions and always responsive and timely. Incredible service!"
Liz Powers
Sr. Corporate Recruiting Manager. AngioDynamics
“AngioDynamics was in need of some upgrades to our system to make it more functional and user friendly. Velocity HCM was a terrific partner to us, and really helped to make it a quick/smooth transition. Steve and Hamlet were a pleasure to work with, and always incredibly responsive. They went above and beyond to make sure our updates were made in a timely fashion, and communicated with us consistently along the way. Their knowledge of the IBM product was impressive, and their suggestions and resolutions were spot on. We were lucky to work with such a talented team, and we will certainly use their services again should the need arise. Thanks Steve and Hamlet!"
Amanda Shapiro
Director of Talent Acquisition and HR Operations
“Velocity is able to solve issues within our HRIS and ATS efficiently, affordably, and with a true understanding of our "asks." The team at Velocity listens and collaborates well with our internal team, creating a positive environment for problem-solving versus offering a boxed solution. Having worked with numerous IT consulting firms over the years, I can honestly say I will keep Velocity on retainer as a trusted partner and supplemental workforce to our IT and HR staff. I cannot recommend them more highly - they are committed to your success and will absolutely earn your ongoing business."
American retail company specializing in home improvement
Manager HR System
Talent Acquisition Technology
“We engaged Velocity for a large, short timeline project. The Velocity team partnered with our team of system administrators to assist with configurations and testing. With the divide and conquer approach, we were successful with executing multiple enhancements within BrassRing and Onboarding in a very short time frame. My team and I appreciated the partnership with Velocity and will definitely reach out to them, should we need extra hands for future projects.”
What Our Clients Are Saying
United Vein & Vascular iCIMS Optimization
Utilizing cutting edge technology to improve patients' quality of life
The Challenge
United Vein & Vascular (UVV) did not have sufficient internal resources to get the most out of their iCIMS implementation. As a result, their implementation was not optimized for their existing workflows and they had trouble utilizing the technology, and configuring it as their needs changed.
Early on in the optimization project they identified areas where they needed the most help. From a configuration perspective, they needed assistance in enabling some core functionality, optimizing their security/access setup, and completing some configuration changes. In addition, they recognized the need for training so they could begin to exploit the system to its full potential.
How Velocity HCM helped
We adopted a “Sprint” methodology; after an initial intake of priority changes we met with UVV weekly to identify work that needed to be performed, and would then stage, test, and implement before the next week’s meeting.
We started with rationalizing their Search and User access regime, and building out their Dashboards and Reporting suite. We then shifted to under-utilized modules like Interview Scheduling and Offer approvals. We also provided end-user training on the CRM module. Throughout, we made other configuration changes, acting as their admins.
Our agile delivery of this wide variety of fixes, enhancements, and training resulted in a fully conditioned iCIMS implementation for UVV, allowing them to maximize their iCIMS ROI.
Senior Care offer process rebuild
A world leading Health Care and Senior-Living provider
The Challenge
Over time, our client had accumulated over three-dozen different letter templates and different processes for different business units, resulting in multiple forms and processes that did not interact well, workflow dead-ends, and difficulties with compliance and reporting. The resulting offer “process” was labor intensive and highly inefficient, and was preventing the implementation of system enhancements.
The overall complexity of the process also prevented the client from using the system to handle offer transmission and to collect digital signatures.
How Velocity HCM helped
We reduced the number of templates from approximately forty to three (while increasing the percentage of offers handled in the system), and developed a single offer approval form and workflow. Once these consolidations were made, it was possible to eliminate several manual steps in the hiring process entirely, add new automations, and the client was then able to start sending their offer letters out electronically, and collecting digital signatures.
These changes dramatically reduced time-to-offer, eliminated compliance risks, and improved candidate experience.
Pursuit Collection iCIMS reimplementation
A leading provider of high quality tourism, attraction, and hospitality experiences across North America.
The Challenge
Our client’s hiring workflow was outdated, and as a result featured multiple processes that resulted in time and processing delays, unnecessary handovers, and extraneous manual effort.
Our client’s workflows themselves were highly variable, with parallel processes for different regions/groups operating with similar but different stakeholders and assets. At the same time very little automation was built into their systems and processes, placing a heavy burden on the recruitment and HR teams.
Together, this resulted in unnecessary delays for candidates (and a worse hiring experience), more work for the various participants, and overall increased costs for the company.
How Velocity HCM helped
By adopting a global workflow and sequence we were able to create a standard process, allowing the client to execute on their hiring process more efficiently, and allowing them to better diagnose and troubleshoot any problems that arise.
We implemented a series of event-based emails, including workflow-driven emails that provide/collect information to/from the candidates as it is needed in the hiring process. This ensures that stakeholders have the information they need when they need it, while ensuring greater consistency and reducing workload.
By developing a daily export into their Payroll system, we were able to eliminate a significant manual effort while improving consistency and data quality.
Offer Letters
A large multinational management consulting firm with offices all over the world.
The Challenge
Our client, a large multinational consulting firm, identified that one of their country business units was still generating employment offers manually, and collecting hard-copy responses from new hires. This unit had relatively complex offers letters that required many touches and calculations, a highly dispersed workforce, and a low level of responsiveness from new hires.
Because their process was entirely manual, this put the client at high risk of errors in their employment offers, and the lack of technology created a very high probability of legal or compliance risks, while making internal controls difficult and resource intensive to implement.
How Velocity HCM helped
Utilizing the customizable candidate forms in our client's ATS, we were able to design a form that could automatically calculate compensation amounts for the offer, while implementing strict controls to ensure adherence to policies and guidelines. This, combined with the system's eSignature solution, allowed us to build a completely online, highly automated digital offer letter solution for the client.
As a result of this new workflow, and the great work done by the teams, the client has been able to digitize offer approvals and creation, increase accuracy and compliance for the offers, reduce time to hire, and reduce compliance risks by 90%.
Dedicated Support
A large multinational entertainment and broadcasting company, with users spread across the globe, and multiple hiring entities.
The Challenge
The client had recently lost its only dedicated ATS system analyst, and along with them most of its institutional knowledge of the system and it's implementation. Due to their size and the complexity of the system, it would take months to hire and onboard a replacement.
At the same time, several outstanding changes and enhancements were necessary and regular maintenance was required.
How Velocity HCM helped
Velocity HCM's consultants have decades of combined experience supporting multiple ATS, including the one used by the client, from both the vendor and client side. A Velocity consultant was able to rapidly step in and provide dedicated fixed-hour support for the client; including dealing with user and candidate enquiries, troubleshooting and maintenance, and development of automation and enhancements. development of and system/process.
The Support contract with Velocity allowed the client to take the time to properly hire, train, and develop а full-time analyst to support their ATS. Instead of having to rush their hire, or go for months without the proper level of support being provided, Velocity HCM ensured there was no service disruptions during process.
YRMC Support Services
A mid-market Health Care Center and services provider based in the American Southwest.
The Challenge
Our client, a mid-market Health Care Center, didn't have the internal resources available to properly maintain their system and perform some need upgrades.
The client didn't have any personnel to maintain and support their ATS, and to perform several planned enhancements (including offer letters). It was not feasible for them to hire new staff to do this work.
How Velocity HCM helped
To achieve flexibility and keep costs low, the client engaged Velocity on an hourly basis. Due to Velocity's expertise with the system and experience supporting clients in a consulting capacity we were able to immediately step in and on day one provide support on an as- needed basis, implementing offer letters and providing general maintenance and support services.
By engaging with Velocity, our client was able to support and expand the use of their system without diverting internal resources, at a low cost, and with zero lead time.
Dollar Tree System Sync
Dollar Tree, Inc. is one of the nation’s leading value retailers with a multi-price-point chain of discount variety stores.
The Challenge
The client was preparing for a major companywide talent acquisition initiative with visibility throughout the organization. After years of making configuration changes straight in Production, Staging and Production were not aligned. This became a major pain point for leaders in the organization. The confidence of the initiative going smoothly without being able to efficiently test was low.
With no way to automatically sync up a Production and Staging environment, if the client were to proceed, they would be putting themselves at a major risk of downstream impacts as well as compliance red flags which could be detrimental and very costly to their business.
How Velocity HCM helped
Utilizing our expertise and knowledge of recruitment technology, we were able to develop a methodology to align their Production and Staging environments. While this engagement would typically be manual, we were able to streamline a process using built in system functionality and automation to reach the end goal.
As a result, the environments became in sync, there was assurance from the company leaders that the process changes that were to be put in place would not negatively impact other areas of the system and would also eliminate risk concerns. Our client was able to move forward with their companywide initiative.
New Hire Revisions
A global leader in greetings cards production, distribution, retailing.
The Challenge
Our client had been using the same ATS for nearly a decade, and over time their system configuration had drifted away from their current business processes, and out of alignment with their HRIS. This drift came to a head with the hiring process, where the ATS, HRIS, HR policies, and organizational structures most frequently intersect.
The client had a need to revise their "New Hire and Onboard" process to bring their recruitment practice and ATS in line with the organization; but doing so would require a significant rework of their hiring forms and automations given the misalignment of their various systems, and the outside policy and integration implications.
How Velocity HCM helped
By leveraging Velocity's expertise in configuring recruitment systems, and our experience in delivering large projects with multiple stakeholders, the client was able to successfully complete a revision of their new hire process in their ATS.
The revisions were designed to minimize impacts to the integration (resulting in no new engineering work), while simplifying the existing form/process to reduce user input. As a result of these changes the process is now aligned to their overall hiring requirements, easier to use, less prone to user error, and faster.
